Refund policy

MyJingleWand Return Policy

We love our customers and want you to feel confident shopping with MyJingleWand. If something is not right with your purchase, we will do our best to make the return process simple and stress-free.

Eligibility for Returns

MyJingleWand accepts eligible returns or exchanges for items purchased through our website within 30 days of delivery, subject to the following conditions:

  • The item must be unused and free from visible damage.

  • All original packaging, accessories, and included materials must be intact.

  • Items showing signs of use, damage, alteration, or missing packaging may not be eligible for a return, exchange, or refund.

  • Requests made more than 30 days after delivery cannot be accepted.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products cannot be returned or exchanged. This includes:

  • Intimate or personal-use items.

  • Sanitary goods.

  • Items that have been opened, used, damaged, or removed from their original packaging.

  • Hazardous materials, flammable liquids, or gases.

  • Final-sale or clearance items, where stated at the time of purchase.

How to Start a Return or Exchange

To request a return or exchange, please email myjinglewand@outlook.com with:

  • Your order number.

  • The name used to place the order.

  • A brief explanation of the reason for the return or exchange.

  • Photos of the item if it arrived damaged, defective, or incorrect.

We may request your order confirmation email or other proof of purchase before approving a return.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect due to an error on our part.

We recommend using a trackable shipping service, as MyJingleWand cannot guarantee receipt of returned packages that are lost in transit.

Refunds

Once your return is received and inspected, we will notify you of whether it has been approved or declined. If approved, your refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error by MyJingleWand or an item that arrived damaged or defective.